This Privacy Policy describes how we collect, use, disclose, and protect personal information through our website at www.wrightmultifamily.com, our online rental application services, resident portals, and other online or offline services we provide (collectively, the "Services").
1. Information We Collect
Name and contact information, such as your address, email address, and telephone number.
Account and login information, including usernames, passwords, authentication information, and account preferences.
Information submitted through rental applications.
Current and previous residential addresses.
Employment and income information.
Rental history and references.
Information necessary for tenant screening, credit checks, background checks, and verification of information provided in an application.
Lease and tenancy information.
Rent, security deposit, and other payment information.
Maintenance requests and communications concerning your residence.
Documents or other information you submit through our website or resident portal.
Communications you have with us, including emails, phone calls, forms, and other correspondence.
Information you provide when contacting us about an apartment, property, application, lease, or other service.
2. Rental Applications and Applicant Information
This may include information concerning your identity, employment, income, rental history, references, financial qualifications, and other information necessary to evaluate your eligibility for housing.
Process and evaluate rental applications;
Verify information provided by applicants;
Conduct credit, rental-history, criminal-background, or other screening permitted by applicable law;
Communicate with applicants regarding their applications;
Determine eligibility for a particular property;
Prevent fraud or misrepresentation;
Comply with applicable housing, consumer-reporting, and other laws; and
Maintain records associated with applications and leasing decisions.
3. Resident Accounts and Entrata ResidentPortal
Through the resident portal, residents may be able to:
Information submitted through the resident portal may be processed and stored by Entrata and its applicable service providers on our behalf.
4. Payments
Online payments may be processed through Entrata and/or Entrata's payment-processing services and other third-party payment providers. Depending on the payment method used, payment providers may collect information such as bank account information, credit or debit card information, billing information, and transaction details.
Entrata's payment services support payment methods including electronic checks/ACH and credit or debit cards.
5. Information We Collect Automatically
IP address;
Browser type;
Device type;
Operating system;
Pages visited;
Date and time of access;
Referring website;
General geographic information derived from IP address;
Website usage information; and
Information regarding interactions with our website.
6. Cookies and Similar Technologies
These technologies may be used to:
Third-party providers used by Wright Multifamily may also use cookies or similar technologies in connection with services they provide.
7. How We Use Personal Information
Providing and administering our Services;
Processing rental applications;
Conducting tenant screening and verification;
Managing leases and resident accounts;
Processing rent and other payments;
Responding to maintenance requests;
Communicating with applicants and residents;
Providing information about our properties;
Responding to inquiries and requests;
Maintaining and improving our website and Services;
Preventing fraud and unauthorized activity;
Protecting residents, employees, properties, systems, and visitors;
Complying with applicable laws and regulations;
Responding to legal process or governmental requests;
Establishing, exercising, or defending legal claims; and
Performing other purposes disclosed when information is collected or otherwise permitted by law.
We may disclose personal information to third parties when reasonably necessary to operate our business and provide housing and property-management services.
Property owners and affiliated companies;
Employees and property-management personnel;
Entrata and its affiliated or service-provider entities;
Payment processors;
Tenant-screening and credit-reporting providers;
Rental application and verification providers;
Maintenance companies and contractors;
Information-technology, hosting, and security providers;
Professional advisors, including attorneys, accountants, and insurance providers;
Government agencies, courts, law enforcement, or other parties when required or permitted by law; and
Successors or potential successors in connection with a merger, acquisition, financing, sale, or other business transaction.
We do not sell personal information for monetary consideration.
Our Services may incorporate or link to third-party websites, applications, portals, payment systems, screening services, and other technologies.
Third-party providers may collect, use, and process information pursuant to their own privacy policies and terms. We encourage you to review the privacy policies applicable to third-party services you use.
10. Communications
Your rental application;
Your lease or tenancy;
Rent and payments;
Maintenance requests;
Property-related matters;
Account activity;
Security matters;
Legal or required notices; and
Requests or inquiries you have submitted.
You may opt out of certain promotional communications by following the unsubscribe instructions provided in those communications.
11. Data Security
However, no method of transmitting or storing information electronically is completely secure. Accordingly, we cannot guarantee that personal information will never be accessed, disclosed, altered, or destroyed by unauthorized persons.
12. Data Retention
Provide our Services;
Manage applications, leases, and resident accounts;
Maintain appropriate business and financial records;
Comply with legal and regulatory requirements;
Resolve disputes;
Enforce agreements; and
Protect our legal rights and interests.
13. Your Privacy Rights
These rights may include the ability to:
Certain information may be exempt from deletion or other requests where we are required or permitted by law to retain it.
14. California and Other State Privacy Rights
If you are a resident of a state that provides applicable privacy rights, Wright Multifamily will provide the rights and disclosures required by applicable law.
15. Children's Privacy
We do not knowingly collect personal information from children under 13 through our website or Services.
16. Changes to This Privacy Policy
When we make changes, we will update the Effective Date at the top of this Privacy Policy.
17. Contact Us
Wright Multifamily
1215 W. Baltimore Pike, Suite 5
Media, PA 19063
United States
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